Legal
Refund Policy
This policy explains when a Cobra IPTV subscription can be refunded and how to ask for a refund.
Some details on this page are still being finalised. They are marked “To be provided” and will be completed before this policy takes effect. Questions in the meantime? Message us on WhatsApp.
Effective date: [To be provided: date these policies take effect]
1. Try before you buy
You can request a free trial of 5 hours to test the service on your own device and connection before you pay. Check the compatible devices and the internet speed guide too. Trial conditions are in the Terms and Conditions.
2. When a refund is possible
[To be provided: when a refund is possible (and when it is not)]
3. Time limit
[To be provided: time limit for requesting a refund]
4. How to ask for a refund
- Message us on WhatsApp at +44 7575 804383.
- Include the plan you bought, the date of your order and the reason for your request.
- If the problem is technical, also include your device and player app.
5. How refunds are paid
[To be provided: how refunds are paid and how long they take]
6. Your statutory rights
[To be provided: statutory consumer rights that apply in your jurisdiction (for example withdrawal rights for digital services)]